Our History

Since its humble beginnings, Paragon Communications has become one of the nation's largest and well-respected suppliers of refurbished telecommunications equipment. This success is a result of the strict yet simple principles of quality products, superior customer service and satisfaction. This belief has stood firmly throughout the company's phenomenal growth.

 

Located outside Boston, MA., Paragon Communications has continued to support its existing clientele while expanding its customer base. Steady, rapid sales growth is attributed to past and current referrals from customers that are using Paragon Communications as a one-stop shop for all their telecom needs.

 

Paragon's knowledgeable sales staff is well versed in the intricacies of Avaya, Cisco and Legacy Nortel technologies. These flexible solutions and partnership with OEM's allow customers to take advantage of the latest innovations in technology while maintaining the cost effective scalability required by today's businesses. Trained engineers will design a customized solution to satisfy your company's specific needs and preferences. Paragon Communications is a proud member of Industry associations including UNEDA and NATD.

 

Paragon's incredibly strong purchasing power drives the company's refurbished product line, offering customers a high quality, low cost procurement option. Our 150,000 square foot warehouse space accommodates one of the largest on-hand inventories of Avaya, Cisco and Legacy Nortel UC and Data systems and accessories in the country. Paragon is able to pass the savings onto the customer with pricing unbeaten by the competition.

 

Paragon stocks a complete line of refurbished Avaya, Cisco and Legacy Nortel products. A fully equipped laboratory provides rigorous testing, problem simulation and product evaluations. Paragon's Quality Assurance staff ensures all refurbished equipment is restored to factory-like condition. This attention to quality is backed by a comprehensive 12-month warranty with advanced replacement on all Field Replaceable Units (FRU's). Paragon Communications offers technical support with certified technicians on-call 24 hours.

 

The service support team has an average of 15 years of experience with Avaya, Cisco and Legacy Nortel installation and maintenance. The goals are simple: High quality products, competitive pricing, knowledgeable sales staff, strong engineering team, and a company-wide dedication to customer satisfaction. This business model has corporations, higher education and health care institutions across the nation realizing the advantages of putting their trust in Paragon Communications for all of their telecommunications needs.

---